AI Customer Support & Ticketing System
Deployed semantic search ticket routing saving thousands of manual hours.
First Response Delay↓ 95%
Auto Ticket Resolution80%
Customer Rating4.8 / 5
The Problem
High volume of repeat support tickets overwhelmed the support queue, causing delays in high-priority enterprise customer resolution rates.
Our Approach & Architecture
We deployed n8n trigger webhooks checking incoming ZenDesk tickets. We fed content vectors to a local database routing similar resolved issues directly, drafting replies.
Technology Stack
n8nNodeJSZendesk APIOpenAI APIPostgreSQL
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